Refund policy
Our Environmental Commitment
At Life Letters, we care deeply about the planet. To help reduce our carbon footprint and minimize the environmental impact of shipping, we do not accept returns or exchanges unless the item you received is faulty, damaged, or incorrect.
By limiting unnecessary shipping, we are working together to protect the environment. Thank you for shopping consciously!
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at lifelettersco@gmail.com so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned under any circumstances:
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Sale items and Gift Cards.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in its original condition (unworn, with tags, and original packaging).
Refunds (For Faulty Items Only)
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at lifelettersco@gmail.com.